A select group of highly qualified individuals… loyalty, discipline, and professionalism
Key Levels of the Organizational Structure
First Guard’s organizational structure is based on a hierarchy that ensures the smooth flow of decisions from top to bottom:
- Strategic Level (Board of Directors): Defines the vision and overall policies.
- Executive Level (Senior Management): Translates the vision into action plans and oversees performance.
- Administrative and Support Level (Department Managers): Manages resources (human, financial, and technological) to support operations.
- Operational and Field Level (Operations): Delivers security services at client sites.
Organizational structure
First Guard Security Company
Detailed tasks and responsibilities for each job
Senior Leadership
- Chairman of the Board: Formulates general policies, approves strategic plans, and oversees the company’s overall performance.
- Chief Executive Officer (CEO): Leads the company, represents it before official bodies, approves budgets, and ensures the achievement of strategic objectives.
Operations and Field Management
- Operations Manager: Principally responsible for executing security contracts, ensuring operational readiness, and resolving field crises.
- Area Managers: Full oversight of company projects within their geographic area and ensuring customer satisfaction in that area.
- Training Manager: Designs and implements guard training programs (security, safety, customer service) to enhance team efficiency.
- Liaison Officer: Manages the control room, receives reports 24/7, and directs field teams.
- Operations Supervisor: Liaison between management and sites, monitors field supervisors’ adherence to plans.
- Field Supervisor: On-site presence, guard deployment, attendance tracking, and daily reporting.
- Security Guard: Protects assets and lives, manages entry and exit, and provides immediate emergency response.
- Health, Safety, and Environment (HSE) Officer: Assesses site risks, ensures guards comply with safety standards, and investigates incidents.
Financial Management
- Financial Manager: Financial planning, liquidity management, and preparation of quarterly and annual financial reports.
- Chief Accountant: Overseeing accounting entries and reviewing the work of accountants.
Human Resources and Administrative Affairs
- Human Resources Manager: Manages recruitment, payroll (WPS), social security, and compliance with the Saudi Labor Law.
- Administrative Affairs Manager: Oversees office services, company facility maintenance, and internal logistical support.
Supporting and Specialized Roles
- Quality and Sustainability Officer: Ensuring compliance with ISO standards (9001, 14001, 45001) and monitoring carbon emission reduction initiatives.
- Procurement Officer: Selecting suppliers, negotiating contracts, and procuring security equipment and personal protective equipment (PPE).
- Legal Team: Reviewing contracts, monitoring legislative updates, and representing the company in legal matters.
- Information Technology (IT) Team: Protecting information security (ISO 27001), maintaining systems, and supporting digital transformation.
Decision making mechanisms
- Strategic decisions (such as opening new branches and major contracts) are made by the Board of Directors based on feasibility studies and recommendations from the executive management.
- Operational decisions (such as deploying security guards and purchasing equipment) are decentralized and delegated to department and regional managers to ensure rapid response within the approved budget.
- Crisis management involves the immediate formation of an emergency committee, chaired by the CEO and including the COO and the safety officer, to make urgent decisions.
Adopted Governance Policies
- Transparency and Disclosure: Publishing periodic performance reports for owners and stakeholders, and holding monthly and quarterly review meetings.
- Integrity and Anti-Corruption: Implementing a zero-tolerance policy for bribery and activating whistleblowing channels with full protection for the whistleblower.
- Regulatory Compliance: Strict adherence to the regulations of the Ministry of Interior (Public Security), the Ministry of Human Resources (Emiratization), and the Zakat and Tax Authority.
- Risk Management: Using a risk matrix to identify operational and financial threats and developing proactive response plans (ISO 22301).
Work Team
A select group of highly qualified individuals… loyalty, discipline, and professionalism
At First Guard, we believe that technology alone is not enough to create security; people are the first line of defense. Therefore, we have invested in building a team of highly qualified national talent, selected according to rigorous standards and trained to the highest levels to ensure the most effective protection of lives and property.
Human force structure
Our team consists of an integrated administrative and field structure that ensures comprehensive coverage.
- Field Command: Operations managers with extensive military and security experience to manage large-scale projects.
- Supervision and Control: Field security supervisors to ensure discipline and the precise implementation of security plans.
- Guard Force: Male and female security guards (Categories A, B, and C) physically and mentally qualified to interact with the public and maintain security.
- Specialized Units:
- Certified Health and Safety Officers (HSE) to assess risks.
- Emergency Response Teams and Paramedics for initial intervention.
Continuous Training and Development
We ensure our team’s readiness through regular training programs that include:
- Crowd management, security awareness, and report writing.
- Occupational health and safety (ISO 45001) and fire safety.
- First aid and BLS.
- Customer service and protocol for dealing with VIPs and visitors.
Selection and appointment criteria
We accept nothing less than excellence. Our recruitment process is subject to rigorous procedures that include…
- Security and criminal background check: Confirmation of a clean criminal record (criminal certificate).
- Medical fitness: Comprehensive examinations including drug and toxicology screening.
- Age group: Focus on the active youth demographic (21-35 years old).
A stimulating work environment (human rights and diversity)
We are committed to providing a fair work environment that supports job stability.
- Salaries and Benefits: Full compliance with the Wage Protection System (WPS) and timely payment of salaries.
- Diversity and Inclusion: We uphold a policy of non-discrimination and are proud of our qualified female staff.
- Saudization: We are proud to have achieved high Saudization rates (green category) and to support Saudi talent.
Operations and Management Plan
A smart operating system… sustainable security and immediate response
First Guard relies on a dynamic operational plan that combines strategic planning, meticulous execution, and continuous improvement. We implement international quality standards (ISO 9001) and business continuity standards (ISO 22301) to ensure smooth operations, even during times of crisis.
Sustainability in operation
We implement environmentally friendly practices (ISO 14001 & ISO 50001) in our operations, such as using energy-efficient periodicity and reducing paper usage through the shift to digital reporting.
Control and Quality Assurance
- Periodic Reporting: Submitting daily/weekly/monthly reports to the client, including security observations and actions taken.
- Inspection Visits: Unannounced and periodic visits by quality supervisors to ensure staff adherence to dress code and job responsibilities.
- Performance Indicators: Measuring response time and customer satisfaction as part of our commitment to quality.
Emergency Management and Business Continuity
Based on ISO 22301 certification, we are highly prepared to handle emergencies:
- Evacuation Plans: Guards are trained to implement evacuation plans and respond to fires and medical emergencies.
- Escalation Matrix: A clear communication mechanism that begins with the guard and proceeds to the supervisor, then to management and relevant security authorities (police/civil defense) when needed.
- Support Team: Immediate replacements are available in case of absence or emergencies to ensure uninterrupted service.
Managing daily operations
- Central Operations Room (24/7): A command and control center that monitors all locations, manages reports, and directs field teams in real time.
- Shift System: 24/7 security coverage with 8- or 12-hour shifts and documented handover and takeover procedures.
- Standard Operating Procedures (SOPs): Clear, written procedures for each task (entry and exit, inspection, patrols) to ensure consistent service levels.
Security planning and analysis (before starting)
- Security Survey: A comprehensive site analysis to identify risks, vulnerabilities, and the placement of cameras and control points.
- Deployment Plan: A well-planned deployment of fixed positions and mobile patrols to ensure complete site coverage.
